Booking & Payment

Your booking will only be secured when payment is received in full and a confirmation email will be sent to the email provided. Please check the details and let us know if there are any errors. You must be over 18 years old to make a booking and to stay on site without other adults.

We reserve the right to refuse any booking and you will be refunded.

Cancellations and refunds

The timing of your cancellation will affect the refund you will receive:

• Under 1 week before arrival – No refund
• 1-2 weeks before arrival – 50% refund
• Over 2 weeks before arrival – Full refund

If you choose to end your stay early no refund will be given.

The British weather can be unpredictable and wild. We are not able to refund your stay for weather related reasons unless we are unable to host your stay.

Amendments

If you wish to amend your booking we will do our best to accommodate the changes. The earlier you let us know the better!

Any requests to change the dates of your booking within 2 weeks before arrival will be treated as a cancellation and rebooking.

Check-in and check-out

Check in is after 3pm and check out is before 11am.

On departure please leave the site as you found it with all utensils washed up and all rubbish cleared away. If the site is found in improper condition or you do not leave the tent by the required time you may be charged an additional fee. If we find any belongings left after your departure you are responsible for any costs associated with returning such items. We reserve the right to dispose of any belongings not claimed after 14 days.

Access

Through booking The Poplar Patch you have exclusive access to the river and land fenced in around the tent. You will drive through a field to access the site – please always keep the gates shut and locked. You must not cross the river or boundary fences.

Occupancy

Occupancy of the tent must not exceed number agreed in the booking. We reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this.

Dogs

Well behaved dogs (2 max) are welcome at no extra cost but guests must bring their own bed linen and towels. Guests must pick up after their dogs and keep them under control when on site. There are often sheep in the neighbouring field so please be confident that your dog will be safe around them. There will be no tolerance for dogs found chasing livestock.

Failure to notify that you are brining dogs will result in a £15 charge.

Day visitors

Please inform us in advance of any visitors you may receive during your stay. Visitors must comply with these same terms and conditions while on site.

The Countryside

Along with the beauty of the surrounding countryside, there also come country noises and smells. At night you may hear animals, and during the harvest, farmers may be working in the surrounding fields. We have no control of this and cannot be held responsible for any disruption to your stay. We hope it adds to the experience of living the country life.

There is an abundance of wildlife around the site. No firearms, traps or hunting equipment is allowed on site.

Noise regulations

We want you to enjoy the site to the maximum but please refrain from playing loud music as this disrupts the nature of the site.

Fire and smoking

There is a fire pit on site to use for campfire and cooking. No other fires, are to be started on the site and we reserve the right to impose a fire ban during periods of extremely hot weather.

There is to be no form of fire and no smoking inside the tent. Anyone who smokes outside is responsible for disposing of their cigarette butts safely and must not littler the area.

Damages

Losses or damages caused by you or your party may be charged for. Please report any breakages or damages as soon as possible. If anything on site is not working or faulty please inform us as soon as possible so we can attempt to rectify it for the rest of your stay.

Inappropriate or illegal behaviour

If you are found to be acting inappropriately or improperly (to be judged by us) or illegally we reserve the right to ask you and your party to leave the site before the end of the holiday and refuse any future bookings from you. There will be no refund.

Assumption of risks

Please be aware of any risks involved with using the equipment on site. Remember this is a natural and wild environment and be aware of the hazards this presents. The river water varies in depth, current and material underfoot and some river animals may be territorial. We accept no liability for any accident, injury, loss or damage sustained by any guests, visitors, animals, vehicle or personal effects however caused. It is your responsibility to supervise children and ensure their safety.

Relocation

If the site becomes unavailable or unsafe to use before your stay we will do our best to relocate to another area on the farm. If we cannot complete this relocation before your arrival and have to cancel your stay you will be given a full refund.

Force majeure

If the implementation of the agreement is entirely or partially, temporarily or permanently prevented due to circumstances which are beyond our control, we are within our rights to close the site and cancel the stay. In this case a full refund will be given.

In the event we are unable to host your stay here, we are not liable for any costs beyond the site booking payment.